Frequently asked questions

popular
playngo/BookofDead
Book of Dead
playngo
false
netent/starburst_not_mobile_sw
Starburst
Netent
false
netent/deadoralive2_not_mobile_sw
Dead or Alive 2
Netent
false
playngo/Reactoonz_desktop
Reactoonz
playngo
false

Here are some of the top questions from players who just registered in our casino. Short questions - Short answers. Like everyone else, we don't like to make things harder to understand.

Most Popular

Simply just click the “Sign Up” button in the upper right corner and fill in the required fields and then a verification link will be sent to the email you provided. Once you click on the verification link, your account will be fully active.

If you forgot or lost your password you can get a new one immediately using the forgot password page at sign in. If you run into any issues our 24/7 support team will help you in real-time via chat or you can just email us at support@betsedge.com.

There are many popular online exchanges to consider such as Coinbase, Bitstamp and Bitpanda for purchasing cryptocurrencies. Check them all out and see which ones work best for you.

As a fully licensed and regulated casino, BetsEdge.com holds fair gaming to the highest standards and provides our players with only the best, fair, and most responsible gaming providers in the market. In addition, all games hold necessary Random Number Generation(RNG) certificates. Furthermore, the gaming provider Bgaming is provably fair and verifiable immediately and independently by you.

Yes. According to the verification rules and regulations the withdrawal method must match the deposit method.

MY ACCOUNT

Unfortunately, we provide no services that offers any currency exchange or conversion options. On a positive note though, it is still possible to add multiple currencies to your account for game play if you desire.

Unfortunately, you are only allowed to open one account during your lifetime. Even if had an old account closed down in the past, you would have to request that old account to be reopened as a total of only one account can be created.

Unfortunately not. For the security of your account, the system considers an email address as the unique identification number of a player and this can not be changed.

Visit the My Account page and click the “Add Currency” button, then select the currency you want to add from the dropdown menu.

Visit the My Account page and click the “Add Currency” button, then select the currency you want to add from the dropdown menu.

The easiest way is to select a new currency in the dropdown menu of the header, which is available at any page of this website, including the games page. This option is also available at the My Account page by clicking the requested currency you desire as active.

DEPOSITS AND WITHDRAWALS

This could be an issue with crypto deposits which is most likely because the deposit has not been confirmed in the blockchain. You can always check the blockchain to see if your transfer is visible there. Another possible reason is that the wallet itself has not yet sent the funds.

In most cases, the transaction is completed in a few minutes. However for cryptocurrencies, the volume of the transactions in the blockchain can influence the speed of your transaction processing and this can cause a slight delay.

Unfortunately, the funds will most likely be lost as we don’t control or have direct access to the transfer process itself, which is handled by the payment providers.

There are two important rules. Rule one is to make sure the withdrawal method matches the deposit method. Rule two is associated with delivery and having no gaming activity in the casino. For example, if the sum of the bets made since the last deposit is less than three (3) times the size of that deposit, we reserve the right to charge you the costs of transaction processing for deposits and withdrawals.

The maximum withdrawal amount processed to a player is 7,500 €/$ per week and 15,000 €/$ per month, unless otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at our sole discretion.

If you win more than €15,000, the Casino reserves the right to divide the payout into installments of a maximum of €15,000 monthly until the full amount is paid out to you.

Our currently available currencies are: EUR, USD, AUD, NZD, CAD, NOK, RUB, BTC, LTC, BCH, ETH, DOG, USDT.

As a courtesy to our players, we currently do not charge deposit or withdrawal fees at this time.

The minimums are 20 EUR or the equivalent in other currency for both minimum deposits and minimum withdrawals.

It largely depends on the payment method and verification required. The withdrawal/cash out requests are usually processed within 60 minutes in most circumstances, but some situations can take more time and verification due to the potential issues mentioned above.

BONUSES

Comp Points are points that you accumulate from making bets. The higher the number of bets you make then increases your Comp Points which then creates a higher status for you in the casino, which in turn guarantees more lucrative promo offers.

Any issued bonuses are by default limited to a maximum bet during wagering: 5 EUR / 5 USD / 8 AUD / 8,5 NZD / 8 CAD / 50 NOK / 350 RUB / 0.0005 BTC / 0.07 LTC / 0.02 BCH / 0.03 ETH / 2000 DOG / 5 USDT unless otherwise specified.

Unfortunately, all jackpot games are not available for bonus gameplay.

Some rules of playing with bonuses are already described in previous questions above. For more info on bonus specifics, please refer to our Bonus Terms and Conditions page.

All you need to do is deposit at least 20 EUR / 20 USD / 30 AUD / 34 NZD / 30 CAD / 200 NOK / 1400 RUB / 0,002 BTC / 0.28 LTC / 0.08 BCH / 0.12 ETH / 8000 DOG / 20 USDT. You will receive a 111% match-up bonus and 111 freespins split in a freespin series.

If your deposit bonus was cancelled, the cancellation will apply to freespins from the Welcome Package as well.

Bonuses need to be wagered (played for) a certain amount of times before the bonus funds are turned into real cash that can be withdrawn. It’s applicable to both match-up bonuses and freespin results. If you have any further questions, our 24/7 support team will help you in real-time via chat or you can just email us at support@betsedge.com.

Please note that due to certain games and gaming providers some bet amounts can not be fully taken into consideration when wagering the bonus:

-Roulette, poker, cards, video poker, and casual games are eligible for 5% bonus consideration;

-All the remaining games are eligible for 100% bonus consideration

Playing for bonuses is not available in the following slots: 300 Shields, Adventure Palace, Aliens, Avalon, Avalon II, Beautiful Bones, Big Bang, Bloodsuckers, Book of Dead, Castle Builder, Castle Builder II, Champion of the Track, Cool Buck, Dead or Alive, Devil's Delight, Dr. Jekyll & Mr. Hyde, Dragon Ship, Eggomatic, Forsaken Kingdom, Gems Odyssey, Gems Odyssey 92, Golden Legend, Guns N' Roses, Happy Halloween, High Society, Holiday Season, Hot Ink, Hugo 2, Immortal Romance, Jack Hammer, Jack Hammer 2, Jackpot 6000, Jimi Hendrix, Kings of Chicago, Loaded, Lucky Angler, Medusa, Medusa II, Mega Joker, Moon Princess, Multifruit 81, Ninja, Ozwin’s Jackpots, Peek-a-Boo, Pimped, Pinocchio, Playboy, Pocket Dice, Queen of Gold, Ragnarok, Reactoonz, Riches of RA, Robin Hood: Shifting Riches, Royal Masquerade, Scarab Treasure, Scrooge, Sea Hunter, Secret of the Stones, Simsalabim, Spectacular Wheel of Wealth, Stardust, Super Nudge 6000, Terminator 2, The Dark Knight, The Dark Knight Rises, The Reel Steal, The Wish Master, Thunderstruck, Thunderstruck II, Tomb Raider, Tomb Raider Secret of the Sword, Tower Quest, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant, Panda, Untamed Wolf Pack, Vikings Go Berzerk, Wheel of Wealth, Wheel of Wealth, Special Edition, Who SpunIt Plus, Zombies, all Jackpot slots, all EGT slots.

Games with live dealers are also not involved in wagering bonuses.

Go to the 'Bonuses' page in your account. From there you can see your active bonus and how much you have left to wager. If you need more assistance then please feel free to contact us at our 24/7 live chat or at support@betsedge.com.

If the sum of bets made since last deposit is less than three (3) times the size of that deposit, we reserve the right to charge you the costs of transaction processing for deposit and withdrawals.

The Wagering Requirements are forty (40) times the Bonus sum awarded to you, unless stated otherwise in the Bonus Terms and Conditions.

Miscellaneous

Some providers are not available when using cryptocurrencies. But all the games are available in fiat currencies.

The games of Play'n'Go, Booming, Endorphina, Habanero, MrSlotty, Pragmatic, Bgaming, Spinomenal, Betsoft, Ezugi, Gameart are available to be played in cryptocurrencies.

Yes, all players are able to practice or play their favorite games without the risk of losing real money. Just click “Play for Fun” or “Demo” to load the games in the demo play mode.

If your computer is frozen or you lose internet connection, you can still pick up exactly where you left off the next time you open the game.

All of your winnings will be paid into your account as normal. A simple refresh of the site usually works and so does clearing your cookies and cache. If you still have questions, feel free to contact us at support@betsedge.com.

Please ensure that you have installed the latest version of Flash. If you need to download Flash, then you can do so here: http://get.adobe.com/flashplayer/.

If you lost a connection with the server, try to log out and log into the account again.

We keep records on every single spin you make in our database in order to be able to help with these types of potential technical problems.

If you feel that an error has occurred during your game play, then please contact our support team. Try to note the name of the game you were playing, the amount of times you have played, the amounts you were wagering, and details of what happened. If you are able to provide a screenshot of the problem then this will also assist us in fixing the problem. The more information you can give us, the easier and quicker it will be for us to resolve the problem.

SECURITY AND VERIFICATION

Our top priority is to make sure that we keep all our players safe and follow all rules and regulations. If you are playing with cryptocurrencies such as Bitcoins you will not have to provide documents presently. However, we do reserve the right to carry out additional verification if we believe any suspicious or fraudulent behavior has occurred on your account. If you play using a fiat currency such as EUR, we are regulated by the Curacao Gaming Authority and they request that we collect these documents in certain cases, this request for identification documents is a standard procedure across the industry.

Yes, please see our privacy policy for further details.

We use the best and most innovative secure technologies including 128-bit Secure Socket Layer encryption and PGP protocol to ensure safe and secure data transfer.

We store all the bitcoins in cold wallets, which are completely isolated from any online system. Having them in cold wallets protects them with air-gap isolation. Furthermore, all wallets are encrypted.

The overview of the standard documents pack can be found at the “Documents” section of your profile. When you request a withdrawal, if we at this stage require documents or are in need of a better scan or some other additional verification docs from you; we will simply send you an email within an hour of your request for the required documents with instructions on how to proceed.

Yes, if the provided documents are unreadable, not valid, or don’t serve the intended purpose.

Please make sure you have set a strong and secure password for your account. As an additional measure, we recommend to regularly scan your devices against viruses, malware, and other potential malicious programs.

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